SEM Customer Support Agreements

Built for customer success

More confidence. Less disruption.

Build a practical support plan around your machines, operating hours and business priorities. A CSA connects scheduled care, machine insight and dealer coordination so your team can stay focused on the core work.

24H Less downtime Plan service activity before it becomes an interruption to production.

Plan Faster parts planning Coordinate parts and oil supply around upcoming service requirements.

PM Professional maintenance Use trained support and a consistent process for machine care.

Live Equipment health visibility Use inspection and monitoring to make more informed maintenance decisions.

Machine inspection & service proposal

Assess machine condition and define an appropriate service approach.

Preventive maintenance

Coordinate planned maintenance activity against operating hours.

Machine condition monitoring

Use available connectivity and notifications to anticipate service intervals.

Parts & oil supply

Plan the right maintenance materials in support of the agreed schedule.

Inspect

Plan

Maintain

Monitor

Agreement builder

Shape an indicative support plan

Adjust the inputs below to see how a CSA might be oriented. Final scope, terms and eligibility are confirmed by Delta Group Industrial.

Machine family

Number of machines

Average hours / month

Main priority

Indicative recommendation

Preventive Maintenance CSA

Inspection and service proposal
Planned preventive maintenance
Condition monitoring where connectivity is active
Parts and oil supply coordination

Flexible by design

Support that fits the point in your lifecycle

CSA solutions can be considered at the point of sale or in the aftermarket, with standard term and hour options available for discussion.

Point of sale: Discuss support planning while selecting or commissioning a machine.
Aftermarket: Explore an agreement for eligible equipment already in your operation.
Connected notifications: Use active connectivity to support upcoming service interval reminders.

Suitable for

New machines Used machines Rental machines Machines with SEP

Request a CSA consultation

Which machines can be considered for a CSA?

New, used and rental machines may be considered, including machines with SEM Extended Protection. Final eligibility depends on inspection, application and dealer confirmation.

Can a CSA be added after machine purchase?

Yes. Aftermarket CSA options can be discussed for eligible machines already operating in your fleet.

How are service intervals confirmed?

Your dealer reviews machine type, application, operating hours and available condition information before confirming the schedule.

Is Extended Protection included in a CSA?

SEM Extended Protection is separate from a CSA, although machines with active SEP may be considered for a support agreement.

Talk to the support team

Build your Customer Support Agreement

Share your fleet profile and operating needs. A Delta Group Industrial representative can help define the appropriate support scope.

New, used or rental machine support
Multiple term and operating-hour options
Dealer-confirmed proposal and eligibility

+234-700-075-0750

Full name *

Email *

Company *

Phone *

Number of machines

Operating hours / month

Support details

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